Feedback and Complaints

Electoral Commission of South Australia (ECSA) values all feedback to ensure continuous improvement to our processes and practices. 

You are welcome to provide feedback or make a complaint about the service you have received from ECSA or our products.

Service Complaint


You can provide feedback or lodge a complaint about our services by:

Online: Feedback and Complaint
In writing postal address: GPO Box 646 Adelaide SA 5001
Telephone:  1300 655 232 (within SA) or +61 8 7424 7400
Fax:  +61 8 7424 7444
Email:  ecsa.complaints@sa.gov.au
Face to face: Level 6, 60 Light Square Adelaide SA 5001

Electoral Complaints 


To make a formal complaint about an electoral offence under the Electoral Act 1985, the complaint must be submitted in writing, using the above Feedback and Complaint page, or the Electoral Complaints Form  (PDF 185 kB). The complaint must establish the facts which are the basis of the allegation and be supported by evidence of the alleged electoral offence.

If sufficient evidence is not submitted, we will seek further information to enable proper assessment of the complaint.  The matter will remain on hold until we have the information.

What can you expect from us

  • Where contact details are provided we will acknowledge all feedback and complaints within 2 business days.
  • We aim to resolve most issues within 5 business days
  • Electoral Complaints regarding alleged breaches of the Electoral Act 1985 may take up to 2 weeks to resolve.
  • The investigation of complaints of a legal nature or where there is the likelihood of prosecution action, may extend the resolution for some months.
  • We will treat all matters in a fair, unbiased and objective manner. You will not be adversely affected if you make a complaint.
  • Any personal information provided in the course of managing feedback, compliments or complaints will be managed in accordance with relevant legal and policy requirements. 
  • We will be clear about how a complaint has been resolved. Where a complaint remains unresolved or cannot be resolved satisfactorily, we will provide information about how our handling of a complaint can be reviewed or appealed.

Still not satisfied?


If the matter is still not resolved to your satisfaction then you can contact Ombudsman SA.

The Ombudsman is available to assist people who have complaints against the administrative actions of Government of South Australia departments or agencies, and can be contacted via the Ombudsman SA website or by phoning 08 8226 8699 or 1800 182 150 (country SA toll free).

Please be aware that if you have not attempted to resolve the issue with us, then the Ombudsman may request that you do so before it formally records and/or investigates your complaint.

Note: Matters concerning the conduct and practice of public officers and public authorities in South Australian public administration, specifically corruption, misconduct and maladministration, can be reported via the Independent Commissioner Against Corruption (ICAC).

The Electoral Commission SA Feedback and Complaints Policy can be downloaded here:
Feedback and complaints policy (PDF 185 kB). 

 


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