On this page
- Electoral advertising
- How to submit a complaint
- How to provide feedback
- SA First Nations Voice to Parliament
- What you can expect from us
- Confidentiality
- Feedback and complaints policy
Electoral advertising
If you are considering making an electoral complaint, please view the relevant electoral advertising page which provides the legislative provisions.
How to submit a complaint
Complaints must be in writing and must include appropriate evidence to support your allegation.
We deal with 2 types of complaints:
Electoral complaints: Complaints alleging a breach of electoral legislation.
Service complaints: Complaints about ECSA’s services and operations.
You can lodge a complaint using our online form:
How to provide feedback
Feedback on ECSA’s services and operations can be provided using our online form:
SA First Nations Voice to Parliament Election
If you are considering making a complaint relating to the SA First Nations Voice to Parliament Election, please view the separate page which provides the policy and online complaint form.
- Online Complaint Form
- SA Voice Complaints (go to website)
- Feedback and complaint Policy – SA First Nations Voice to Parliament election (PDF 230KB)
What you can expect from us
Where contact details are provided, we will acknowledge feedback and complaints within 2 business days. We aim to resolve most complaints within 5 business days.
Complex complaints may require information from third parties. We will advise on the time expected and keep stakeholders updated.
We will be clear about how a complaint has been resolved.
Confidentiality
We treat complaints and feedback confidentially. Any personal information provided in your feedback or complaint will be managed in accordance with relevant legal and policy requirements.
We may be required to disclose information to resolve the matter.
Where the parties involved in a complaint have publicised the matter, the Electoral Commissioner may confirm the existence of a complaint without discussing the details.
We may make public comment regarding feedback and complaints, to ensure electors are aware of a situation and have accurate information.
Feedback and complaints policy
We will treat all matters in a fair, unbiased and objective manner.
ECSA’s Feedback and Complaint Policy outlines the definitions, principles, and responsibilities for managing feedback and complaints. The policy is intended to ensure that ECSA manages feedback and complaints fairly, efficiently, and effectively.
The policy contains information about requesting a review of feedback or a service complaint.
Download ECSA's feedback and complaint policy (PDF, 303KB)