2022 Council Elections logo

Regulations were introduced on 29 September 2022 that allowed the Electoral Commission SA (ECSA) the ability to offer telephone-assisted voting to electors in the following categories:

  • Voters who are blind or have low vision
  • Voters who were interstate or overseas during the voting period

This is the first time telephone-assisted voting was implemented in South Australia and proved a great success with over 700 voters using the service. 

TelephoneDedicated call centre

A dedicated call centre was set up for voters who were in one of the above mentioned categories and was available from Monday 17 October until Thursday 10 November. Voters were encouraged to read the candidate profiles and make their choices before calling.

Electors made a single phone call to the dedicated call centre where they had their eligibility confirmed by an ECSA call centre operator and were then transferred to a voting assistant to cast their vote.  The ECSA representative introduced the call to the voting assistant using the voter's unique identifying number only. A voter's name, address or any other details were not divulged to the person taking their vote.

To ensure the voter's instructions were followed, another electoral officer (not the ECSA representative who transferred the call) listened to the entire telephone conversation with the voting assistant and ensured the ballot papers were marked in accordance with the voter's instructions.


The following table provides a breakdown of the calls taken by the telephone-assisted voting centre.   

Category Votes taken
Voter's who are blind or have low vision 46
Voter's who were overseas* 155
Voter's who were interstate* 543
Total 744

*Interstate and overseas eligibility was offered to voters who were outside South Australia during any part of the election period (Friday 14 October to Thursday 10 October 2022).

Voters who used the telephone-assisted voting service were spread across 53 of the 58 councils that went to election.